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TERMS AND CONDITIONS

 

 

SESSION BOOKING FEES
The payment of the session booking fee is confirmation that the Client agrees to and is bound by the Terms and Conditions stated herein. The session fee covers the photographer’s time and talent only, it does not include any additional images or products and is due at booking. Session fees that are taken for any photography session are non-refundable except in the event of Secret Smile Photography cancelling the booking. The Client may cancel a session at any time but in doing so shall forfeit any monies paid. Secret Smile Photography understands that illness does occur and is not always predictable, please give 2 hours’ notice by phone or text if you are unable to attend your session due to illness so your session can be rearranged. If 2 hours’ notice is not given or client is a no show, then the session booking fee is forfeited, rebooking the session incurs the session booking fee again.

 

IMAGES

The images in your gallery are the final result of your session, fully edited to a high standard and ready to order. The images portrayed on the Secret Smile Photography website are representative of the style of the photographer. By booking your photography session with Secret Smile Photography you are booking the photographer's style and as such your images will be in line with the style portrayed. Due to the nature of individual print sizes crops may vary slightly from the on-line gallery preview. A resizing service for purchased digital images is complimentary when purchasing the full session disk. Resizing for individual images incurs a cost, please enquire directly with Secret Smile Photography regarding the cost.

Prints and wall art ordered from Secret Smile Photography are printed through professional printing labs. Your images will be of the same standard as the samples displayed in the studio. When ordering digital products you accept responsibility for printing. Secret Smile Photography will recommend a lab to print your images with however, no responsibility will be taken for the quality of your prints. High street printers are NOT recommended because their machines are not calibrated to a professional standard. 

 

USE OF IMAGES
Secret Smile Photography retains the right in all cases to use any pictures for the purposes of displays, advertising, portfolio, publication or promotion, of its work both in print and online. Copyright of the images remains with Secret Smile Photography at all times, in no circumstances is the copyright signed over to the client unless with express written permission from Secret Smile Photography and appropriate fees paid to Secret Smile Photography. With all digital image orders printing rights are given to allow clients the unlimited printing for personal use of their images. None of the images purchased from Secret Smile Photography are allowed to be manipulated in any way. Any infringment of the copyright will be pursued by legal action.

 

PRICE OF PRODUCTS
Session fees do not include any images or products except for what has already been agreed. Upon booking a session with Secret Smile Photography a full price list is sent to the Client. It is presumed every Client is in receipt of and has read the price list. The price list that is sent at the time of booking is the price list that will be used to price all orders after the session.

 

COPYRIGHT
Copyright is retained by Secret Smile Photography at all times without exception. No image can be copied, scanned or reproduced in any form whatsoever without the prior consent of Secret Smile Photography.  The Client may not alter; add to or manipulate a picture by any means or reproduce a picture in whole or in part, or as a montage with, another picture without Secret Smile Photography’s written permission. The Client is not permitted to alter the images in any way including, but not limited to, cropping; conversion to black and white, sepia or any other ‘photo effect’; sharpening; contrast or ‘selective colour’. Permission to reproduce a picture for personal use (not commercial) is granted to the Client by Secret Smile Photography only when digital files are purchased and paid in full by the Client to Secret Smile Photography.  A print release form will be given to the Client at the time of purchasing a full disk or individual digital files from Secret Smile Photography.

 

ORDERING
Text for collages and albums will be confirmed by email. It is the Client’s responsibility to ensure that all text is correct as changes cannot be made once the order has been placed. By placing an order with Secret Smile Photography you are committing to buy the ordered products. All prints and products whether physical or digital are non-refundable once ordered. Orders cannot be cancelled due to the custom nature of the products and are exempt from the legal cooling off period. Orders can take up to 4 weeks from the date of payment to fulfil. Many of the products come from different suppliers in order to supply the Client with the best quality products to showcase their images.

 

RETURNS POLICY
All orders are presumed to have been received in good condition unless the Client notifies Secret Smile Photography in writing of any discrepancy or error within 24 hours of receipt. Incorrectly supplied items and items of poor quality can be returned and will be replaced at no extra charge to the Client. Returns will not be considered for incorrectly ordered items or items ordered in error. For digital files, Disks are checked when they are supplied to the client. Images should be transferred to a back-up medium by the client at the earliest possible convenience, replacement digital media is not supplied.

 

STORAGE OF IMAGES

Secret Smile Photography is under no obligation to supply any images not included in the client’s gallery. The images in the client’s gallery are the images determined by Secret Smile Photography to be the best quality from the session. All images not selected are deleted as part of the editing process. All final edited images are stored for 30 days from the date of your viewing session. Any images not ordered are permanently deleted, copies of ordered images are stored for a further 11 months before being deleted.

 

VOUCHERS

Vouchers are non-refundable or exchangeable. Vouchers are not for resale or any kind of reproduction. No cash alternative will be offered in exchange for vouchers under any circumstances. Session is to be booked in advance upon receiving voucher and dependent upon the availability of photographer.  Voucher is only valid once paid for in full amount by the party who has purchased the voucher. Upon purchasing a voucher, the redeemer is bound to our usual terms and conditions of photography shoots.  Secret Smile Photography reserves the right to edit the terms and conditions at any given time.